Refund Policy

Thank you for choosing Brooklyn Life Coaching, LLC for your personal development needs. We are committed to your satisfaction with our services. Please read our refund policy carefully to understand our practices regarding refunds and cancellations.

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Coaching sessions are services and cannot be returned. We believe in the value of our services and stand behind our coach's ability to deliver. However, if you are not satisfied with your coaching session, we encourage you to discuss your concerns with your coach to reach a satisfactory resolution.

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If you believe a refund is warranted, please consider the following conditions:

1. Prepaid Sessions: If you have purchased a coaching package and have not yet booked or completed all sessions, you may be eligible for a refund for the unused sessions. This is contingent upon providing a written notice of your desire to cancel the remaining sessions within a reasonable time frame, as determined by Brooklyn Life Coaching, LLC.

2. Completed Sessions: Once a coaching session has been completed, it is considered a provided service. As such, we do not typically offer refunds for completed sessions. However, we strive for your satisfaction and will address concerns on a case-by-case basis.

3. Late Cancellations/No Shows: To respect the time of your coach and our clients, we ask that you provide at least 24 hours notice if you need to cancel or reschedule your coaching session. Cancellations made with less than 24 hours notice will be subject to a cancellation fee equivalent to the full cost of the scheduled session. If you fail to cancel a session within the 24-hour notice period or do not show up for a scheduled session, the session will be forfeited, and you will not be eligible for a refund.

4. Late Arrival/Login Policy: For individual coaching sessions, arriving more than (10) minutes late will be considered a no-show. For group coaching sessions, arriving more than (15) minutes late will be considered a no-show.

All requests for refunds must be submitted in writing to info@brooklynlifecoaching.com Please include a detailed explanation of your reason for requesting a refund. We will review your request and respond within a reasonable timeframe.

The above policies may be amended in certain circumstances at the discretion of Brooklyn Life Coaching, LLC. Any amendments to our standard policies will be discussed and agreed upon in writing.